Important Notice for US Customers—Due to recent policy changes, all products shipped to the United States will incur an additional $50 tax. This tax will be collected separately by us in order to process and ship your order. You won’t need to handle the tax yourself—our team will take care of everything for you. We appreciate your understanding and cooperation. If you have any questions, please contact our customer service team.
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FAQs

Where are you located?   

Our company is located in China.

How to contact you guys?

Email: tongjj1989@gmail

The best way to contact us!

24/7 Email Support, we'll get back to you as soon as we can!

In Store Live Chart 

10:00 AM-10:00 PM (China time zone)

Socia media

Instagram: qipaomood

Facebook: qipaomood

Where do you ship to?  

We mainly ship to USA, but we also ship worldwide. We ship to North America, South America, Europe, Asia, East Europe, Middle east, Russia and Africa.

If you do not see your country listed, please contact us and we will make it happen! 

When will my order ship?

Orders are fulfilled in our warehouse in China, there is a 1-3 business day processing time for each order; it may takes longer if it is a customized dress.

How long will it take to receive my order?

We offer Standard shipping and Express shipping service. Express shipping take up to 5-7 business days, and Standard shipping take up 10-20 business days; However, delays possibly can occur in transit, due to the holds at your local customs office, so it may take longer for an order to be delivered. If your order is urgent please make sure to use the Express shipping.

What should I do if my order hasn't been delivered yet?

Shipments may be subject to delays due to customs, regions, and national holidays. If your estimated delivery date has passed, Please contact us at: tongjj1989@gmail, we will be there for you and find ways to solve the problem for you.

What payment methods do you accept?

We accept Paypal and all major Credit Cards

What is your ordering process?

Ordering process is simply 3 quick steps:

  • Select your favorite items and add them to cart
  • Enter your billing and shipping information
  • Checkout
How do I apply a coupon code?

Coupon code section lies between your listed items and checkout! ( Click show order summary)

Entering your coupon code then hit ➡️  to apply discount.

Can I cancel my order? 

We can only process cancellations for items that have not already arrived in the shipping company. Please contact tongjj1989@gmail with your order details, and we will cancel your order and provide a full refund. 

Can I place a bulk order?

Yes, please email us at tongjj1989@gmail.com if you want to place a bulk order ( more than 15 items ) so that

1) We will make sure if we have enough inventory for you.

2) We will give you a bulk order discount.

What is your return and refund policy? 

We will gladly accept returns and Exchanges that are postmarked within 14 days of the day you receive your parcel. Please follow the link to start your returns and exchanges here: returns and exchanges